Frequently asked questions

A dedicated server is a whole physical machine rented to a single customer. Its CPU, memory, disks and network port are not shared, and you get root access to the operating system.

Provisioning time depends on the configuration and the data centre. Some servers are ready quickly, while others take longer. We email you as soon as the server is ready. If you need a timeline before you order, ask us through the contact page.

The operating system images available depend on the server and the data centre. The options are shown when you configure your order. You can also reinstall or change the operating system yourself once you have root access.

Servers are provisioned in data centres operated by our upstream infrastructure partners. Stavra Cloud handles ordering, billing and support, and works with the data centre on your behalf.

Dedicated servers are billed monthly. You add funds to your wallet and pay for servers from it. Every payment has an invoice that you can download from your dashboard.

Yes. Invoices are issued by Sylox Tech (OPC) Private Limited, a GST-registered company in India. Add your GSTIN to your profile to have it printed on your invoices.

The payment methods available are shown when you add funds to your wallet. If you need to pay another way, for example by bank transfer for a larger order, contact us.

If we cannot deliver your server, or it is not delivered within 7 days of payment, you get a full refund. Once a server is delivered, monthly fees and the setup fee are not refundable. You can cancel at any time from your dashboard, effective at the end of the paid month, with no cancellation fee. The refund policy lists every condition.

Yes. Dedicated servers are unmanaged by default, which means you have full administrative control. You are responsible for installing, securing and updating the software you run.

When the server is ready, its IP address and access details appear in your dashboard and are sent to you by email. You then connect with SSH (Linux) or remote desktop (Windows), depending on the operating system you chose.

Yes. Every server includes automatic network-level DDoS mitigation from our data centre partners at no extra cost: traffic is monitored continuously and filtering starts automatically when an attack is detected. If your project needs application-layer or game-specific filtering, talk to us before you order.

Bandwidth allowance and network port speed are shown on each server in the catalogue and can differ between locations and server lines.

Open a ticket from your dashboard, email [email protected], or use the contact form on our website.

We reply to tickets as quickly as we can. We do not publish guaranteed response times. For a server that is down, mark your ticket as urgent and include the server name and what you have already tried.

Dedicated servers are unmanaged. Our team can help with questions about ordering, billing and the hardware itself. If you need managed services, contact us to discuss your requirements.